Blog categorized as Customer Base

How to Use Customer Feedback to Gain Competitive Advantage
There are 2 problems in the market right now that create a great opportunity.
  1. Businesses face fierce competition.
  2. Customers are frustrated with poor levels of service.
This creates both a challenge: how do you stand out? And an opportunity: make your clients or customers happy. Put these two together…a...
Why Successful Businesses Focus on Retaining Customers
As a business owner, it’s easy to get so focused on gaining new customers that you forget about keeping the ones you have. But –the real magic lies in retaining your existing customers. Loyal customers create a solid foundation for sustainable growth, offer a steady stream of revenue, and increase t...
You’ve probably heard the complaint that customer service “just ain’t what it used to be.” Today, this saying is truer than ever. Have you noticed how prices are rising, but standards of service are getting lower? This started during the COVID pandemic as businesses dealt with staff shortages, adjus...